Official Guidelines
RBI & Government Regulations
Know your rights. These official guidelines protect you from digital fraud and hold banks accountable.
Your Rights as a Consumer
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Zero Liability
Report unauthorized transactions within 3 days — you bear zero loss.
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10-Day Credit
Bank must credit disputed amount within 10 working days of your complaint.
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24/7 Reporting
Banks must provide round-the-clock channels to report fraud.
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Free Escalation
If bank ignores you for 30 days, file free complaint with RBI Ombudsman.